1. When we refund
We refund your order in either of these situations:
- You cancel before delivery starts
- We refund your order if you cancel before delivery has started.
- We cannot start within 3 days
- We refund your order if we are unable to start delivering the service within 3 days from the date you placed your order.
2. When delivery starts
Delivery starts when your campaign has actually begun. Preparing or reviewing an order does not count as starting delivery.
The three-day period runs from the date you placed your order and applies to the start of your campaign. Completion time depends on campaign size and the selected service.
3. Campaign completion time
Smaller campaigns typically take 24–48 hours to complete after they start. Larger campaigns can take longer, and service-specific estimates may vary.
You can check campaign progress on your order page. Contact support if you have a question about delivery or the time needed for a larger campaign.
4. Request a refund
Email [email protected] with your order reference and the email address used for the order. For cancellation, contact us before delivery starts.
We will review when your order was placed and whether campaign delivery has started. You can also contact us about a delivery problem with an ongoing campaign.
This policy does not limit any consumer rights that applicable law does not allow us to exclude. Please also read our Terms.